Everything you need to know about the Skipio free trial [INFOGRAPHIC]

by | Jun 1, 2021

Yes, it really is the entire Skipio experience free. Here are the answers to even more frequently asked questions about the Skipio free trial. You get 2 weeks free of the Essential plan.

What does 1-on-1 messaging mean?

1-on-1 messaging is just like the texting you do with your personal number and your phone’s native messaging app. It’s just all done in Skipio!

We never limit or charge for incoming messages or non-automated outgoing messages. As long as you’re sending messages from within a conversation thread (and not scheduling them), your outgoing messages are unlimited.

We do this because we know how important the real conversations are. You can’t be burdened by outbound message fees or a limited number of outbound message credits. Just text people!

What counts as an automated message?

Automated messages include…

  • messages sent to 1 or more people using the message composer
  • messages sent through drip campaigns or reminder campaigns
  • messages scheduled in a conversation thread

Automated messages do not include…

  • messages sent in a conversation thread that are not scheduled (those are 1-on-1 messages and are unlimited)

If you want to schedule a message to 5 people, that’s 5 messages of your 1,000 automated message allotment. If you create a campaign with 5 messages (a campaign being a series of messages set to send at specific intervals) and add 5 people to it, that’s 25 messages.

Can I send more automated messages?

We know that during some months users need to send more scheduled messages or longer campaigns. We want you to have the touchpoints with your customers that keep your connections strong.

During your 2-week free trial, you can send up to 1,000 automated messages (the monthly limit for the Essential plan). After your trial ends and your credit card on file is active, you can send additional automated messages for just 3 cents each. You don’t have to buy message credits in bulk or keep track of rollover. You only pay for what you use.

Message overages are charged monthly for the previous month’s usage. You’ll see that charge on your billing statement.

Just keep in mind that those 1,000 messages are meant to last the whole month. If you use them all during your trial and choose to continue with Skipio, you’ll pay for any additional messages you send in the two weeks that follow.

How many people can I text?

You get 5,000 contacts in your Address Book on the Skipio Essential plan. But this doesn’t mean you can only message those people!

Anyone can text your Skipio number. If they aren’t in your Address Book, they’ll appear as Nameless Contact until you add them to your contact list and update their info. So even if you reach your contact limit, you can still keep conversations going with new people who might text you. (Remember those unlimited 1-on-1 messages?)

Can I sync my CRM during the Skipio free trial?

Yes, on the 2-week trial of the Essential plan you still get to set up one integration. Most users choose Zapier for this integration so that they can easily sync their CRM or calendar system.

If you want multiple integrations, we recommend our Premium or Pro plans, where integrations are unlimited.

What’s a campaign?

A campaign is a series of automated messages that send at specific intervals set by you. Knowing what to say is sometimes half the battle (or more), so we provide you prewritten campaigns. These campaigns help you know what to say and when to say it. You simply have to customize the messages specifically to your business and situation.

These campaigns are found in the Skipio Resource Center and you can use them immediately.

What do I get in the Resource Center?

The Resource Center is your go-to location for any and all questions about Skipio and business texting in general. You’ll find articles there that teach you about all of Skipio’s features and how to use them. Plus, we provide texting best practices and tips to help you better engage with customers. There are also campaign and message templates to use and customize!

Is Skipio just on desktop?

We offer desktop and mobile apps for all users! There are some things you can only do on desktop, but the mobile companion app ensures you never miss a message and always have a way to move contacts between groups and campaigns.

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